The Rev. Loren B. Mead, founder of the Alban Institute, in an interview with Alban at Duke Divinity School, published at Faith & Leadership:
[W]e discovered that often the most creative moments in a church’s life happen when the pastor isn’t there.
That’s true of the interim period, but also, for example, when a pastor’s on a sabbatical, or the pastor is unable to get to a board meeting, and the board goes in a new direction. Sometimes the way pastors relate to congregations makes it difficult for the people in the congregation to have their true authority.
… Another crisis point we discovered was church fights. Most people hate the thought of them, and they’re terrible experiences, but we found that a church fight often opens a congregation up to new life. Things that have been neglected have to be dealt with.
Most churches try to squelch fights. And people today think the way to deal with conflict is for some people to leave the church. Sometimes that works, but we felt that it’s possible to learn something from conflict management to make that kind of crisis different.
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